Claudia grew up in Strasburg, Ohio and later in Greensboro, North Carolina. She attended the Dental Assisting program at Guilford Technical Community College and graduated in 2000. Claudia has had additional training with the Nash Institute and Levin Group where she was educated by top dental professionals. She graduated in 2014, completing her Fellowship in Dental Office Management from AADOM, making her 1 of 6 dental managers in North Carolina to have completed her fellowship. She was nominated as Office Manager of the Year in 2014. This made her one of the top 30 Dental Office Managers in the nation. She is a board member of the AADOM Triangle Area Chapter and was nominated Treasurer. In her spare time Claudia loves to spend time with her husband and family, and enjoys taking long walks with her dog Elle in local area parks. Cooking and listening to music are her favorite past times. Claudia’s dedication to providing office and team support, as well as high quality customer care, have had a strong influence in our office and continues to make our dental team strive for excellence.
We hope this newsletter finds you and your family in good health. We are very excited to see patients again at our office. Our community has been through a lot over the past couple of months and all of us are looking forward to getting back to our normal routines. While many things have changed, one thing has remained the same: our commitment to your health and safety.
Infection control has always been a top priority for our practice as you probably noticed in your past visits to our office. Our infection control processes are designed such that when you receive care, it is both safe and comfortable. Our office follows infection control recommendations made by the American Dental Association (ADA), the US Center for Disease Control (CDC), and the Occupational Safety and Health Administration (OSHA). We follow the activities of these agencies so that we are up-to-date on new rulings or guidance that may be issued. We do this to ensure that our infection control procedures are current and adhere to each agencies’ recommendations. Protocols we have created in our sterilization procedures include:
All operatory surfaces will be sprayed and wiped to keep the most sterile environment possible.
Items around the office (door knobs, bathrooms, countertops, pens, etc.) will be wiped down and sanitized every hour
Plexiglas shields are present to protect patients and staff
Medical grade, high-flow HEPA filtration unit in addition to office HVAC air filtration system
UV light sanitation of all patient treatment areas
As a result of our added protocols we have put in place to promote safety, you may see some changes when it is time for your next appointment. For example:
Our office will communicate with you beforehand to ask some screening questions. You will be asked those same questions again when you are in the office.
We have hand sanitizer that we will ask you to use when you enter the office.
Appointments will be managed to allow for social distancing between patients.
We will do our best to allow greater time between patients to reduce waiting times for you as well as reduce the amount of patients at any one time.
We look forward to seeing you again and are happy to answer any questions you may have about the steps we take to keep every patient safe at our practice. To make an appointment, please call our office at (919) 380-7624 or visit us at bellfamilydds.com.
Thank you for being our patient. We value your trust and loyalty and look forward to welcoming you back.